1The what and why of feedback
Krish explores the role of feedback in managing people and why being able to give it effectively is an important skill. We also explore what can make giving feedback difficult and the impact of not giving it.
2Five types of feedback
This chapter tackles the different types of feedback conversation and why one-to-ones are so important - especially when working remotely.
3The feedback model
Take the pain out of giving feedback by using a structured approach using the tried and tested HESTA model.
4Preparing feedback
Preparation is key to delivering successful feedback. Stop shooting from the hip and consider the best times and places to have the conversation.
5Delivering feedback
You’ve prepped and practiced - but how will you structure the conversation? Krish advises on how to maintain resonance when delivering feedback and what to do after the meeting.
6What if it goes wrong?
Even with the best will in the world, occasionally things can go wrong. Learn how to recover the conversation if it derails.
7Following up
It’s a key part of giving feedback - the follow up! Find out the best time to follow up, the role it plays and also what to do if things don’t improve.
