Krish explores the role of feedback in managing people and why being able to give it effectively is an important skill. We also explore what can make giving feedback difficult and the impact of not giving it.
This chapter tackles the different types of feedback conversation and why one-to-ones are so important - especially when working remotely.
Take the pain out of giving feedback by using a structured approach using the tried and tested HESTA model.
Preparation is key to delivering successful feedback. Stop shooting from the hip and consider the best times and places to have the conversation.
You’ve prepped and practiced - but how will you structure the conversation? Krish advises on how to maintain resonance when delivering feedback and what to do after the meeting.
Even with the best will in the world, occasionally things can go wrong. Learn how to recover the conversation if it derails.
It’s a key part of giving feedback - the follow up! Find out the best time to follow up, the role it plays and also what to do if things don’t improve.